Refund policy

Last Updated: October 14, 2026

Thank you for shopping with KlozzyStore. Please review our Return & Refund Policy below.

πŸ” Returns

We accept returns only for defective, damaged, or incorrect items, subject to the conditions outlined below.

To be eligible for a return:

  • You must contact us within 7 days of receiving your order.

  • The item must be unused, unworn, and in its original packaging, unless the item's condition prevents this.

  • You must provide your order number and, when applicable, clear photos of the issue.

We do not accept returns for:

  • Incorrect size or color chosen by the customer

  • Change of mind

  • Normal wear and tear

πŸ’Έ Refunds

Once your return request is approved and the returned item is inspected, if a return is required:

  • Refunds will be issued to the original payment method.

  • Please allow 3–5 business days for the refund to appear, depending on your bank or payment provider.

  • Refund eligibility is subject to this policy and applicable consumer protection laws.

🚫 Order Cancellations

Orders can be canceled only before they are shipped.

Once an order has been shipped, it cannot be canceled under this cancellation policy. Any return or refund request after shipment will be handled according to this policy and applicable law.

πŸ“¦ Shipping Issues

If your order arrives damaged, defective, or incorrect, please email us with:

  • Your order number

  • Clear photos of the item and its packaging, when applicable

  • A brief explanation of the issue

πŸ“§ contact@klozzystore.com

Please contact us within 7 days of receiving your order so we can review the issue and provide instructions.

🚚 Shipping Fees

  • Original shipping fees are generally non-refundable, except where required by applicable law or where the refund relates to an issue for which KlozzyStore is responsible.

  • Customers are responsible for return shipping costs unless the issue was caused by us or applicable law requires otherwise.

  • If an item is defective, damaged, or incorrect, please contact us before returning it for instructions.

🌍 International Orders

This policy applies to orders shipped to the United States, Canada, and the United Kingdom. Customers' statutory consumer rights may vary by country. Nothing in this policy is intended to limit any rights that cannot legally be excluded.

πŸ“¬ Contact Us

If you have any questions about returns or refunds, please contact us:

Email: contact@klozzystore.com

Website: KlozzyStore.com