Refund policy

Return & Refund Policy – KlozzyStore

Last Updated: January 12, 2026

Thank you for shopping with KlozzyStore. Please review our Return & Refund Policy below.

🔁 Returns

We accept returns only for defective, damaged, or incorrect items.
To be eligible for a return:

  • You must contact us within 7 days of receiving your order.

  • The item must be unused, unworn, and in its original packaging.

We do not accept returns for:

  • Incorrect size or color chosen by the customer

  • Change of mind

  • Normal wear and tear

💸 Refunds

Once your return request is approved and the item is inspected:

  • Refunds will be issued to the original payment method.

  • Please allow 3–5 business days for the refund to appear, depending on your bank or payment provider.

🚫 Order Cancellations

Orders can be canceled only before they are shipped.
Once an order has been shipped, it cannot be canceled.

📦 Shipping Issues

If your order arrives damaged or defective, please email us with:

  • Your order number

  • Clear photos of the item

  • A brief explanation of the issue

📧 contact@klozzystore.com

🚚 Shipping Fees

  • Original shipping fees are non-refundable.

  • Customers are responsible for return shipping costs unless the issue was caused by us.

📬 Contact Us

If you have any questions about returns or refunds, please contact us:
📧 contact@klozzystore.com